A Common Service Center or CSC is a service delivery platform developed by the Department of Electronics and Information Technology (DeitY) under the National e-Governance Plan (NeGP). The CSC program was started in 2002 with the objective to provide a one-stop, web-enabled, and 24×7 service accessed from any part of the country through a toll-free number. CSC aims to provide efficient and transparent delivery of services to citizens through the use of information technology.
Benefit of Common Service Center
CSC Jan Seva Kendra is a centralized contact center that allows you to direct all customer service calls and queries to one convenient location. It’s a single point of contact for customers who want to reach your company.
The GST Suvidha Center model can save money on overhead costs like office space, equipment, and utilities. This is especially true for large companies that operate multiple locations across the country. By consolidating all their customer service operations in a single location, they can reduce overhead by as much as 50 percent or more.
Because callers only have one number to call for support, they don’t have to navigate through multiple menus and options when they need help with an issue. This makes it easier for them to get the information they need without wasting time or effort trying to find the right person at each step along the way.
Faster response times
By having fewer agents working in one central location, companies can also decrease their response times significantly — sometimes by as much as 50 percent or more compared to when they operated separate centers at each location. This means customers won’t have to wait as long before getting answers from technicians or customer service reps who are closest to them. This can also help companies be more competitive, as they’ll be able to provide faster service for the same cost.
CSCs provide various services through kiosks which include:-
1) Banking Services – Account opening with zero balance; withdrawal from savings bank accounts; cash deposit into a savings bank account; chequebook request; encashment of cheque/savings certificates; standing instructions for salary credit; internet banking, etc.
2) Insurance Services – Health insurance schemes (e.g., Rashtriya Swasthya Bima Yojana);
3) Agriculture Services – Farm loan services;
4) Government Services – Issuing of Aadhaar Card;
5) Pension Fund Services – Application for pension fund account; withdrawal from pension fund account, etc.
Also Read: What is GST Return Filing Center?