For organizations that are in search of an alternative to the traditional business phone numbers, VoIP systems serve the purpose best. Designed to facilitate communication over the internet media, the VoIP telephony helps business organizations stay connected in the era of digitization. With each passing day, more and more organizations are making the shift, embracing modern-day telephony to host business communication.
VoIP, in the most basic sense, is a system where calls are placed over the internet. Instead of using the conventional wired lines, enterprises now have access to a virtual phone number that acts as the business’s core communication medium. It is believed that such systems are productivity-driven and cost-efficient. No wonder why there has been a massive shift in the way businesses operate and communicate.
Where few opt for cloud-based telephony, some invest in call center software to host communication. Either be the case, modern business phone systems own the power to optimize business operations helping leaders cut down a huge share of the money. In case you are wondering how let’s find it together!
5 Ways VoIP Systems Help Save Time & Money
- Eliminate the need to install dedicated hardware
Gone are the days when business phones were all about having a landline hitched to the wall, wired and connected. The modern-day telephones are all about leveraging the existing hardware. The fact that VoIP systems route calls over the internet, enterprises, or even standalone business leaders can extend their existing hardware to support VoIP telephony. All that the system needs is a device with decent internet connectivity. In fact, one can use their mobile phones to host VoIP communication.
No expensive hardware saves you from the hassle to spend your hard-earned money, helping you cut down expenses.
- Say No To Receptionists
Remember having a receptionist at the entrance of your office, handling all business calls, and then transferring it to the right employee? Well, you no longer need to go under the pain of hiring separate personnel to take care of all your business calls. VoIP based business phone numbers are decked with an array of features.
One of these being the automated call response facility. Also known as the IVR feature, the phone system is backed by a virtual assistant that accepts input from the customer. It is a pre-recorded conversation and based on the information fed by the user, the call is then automatically transferred to the right agent. Here again, businesses have the ease to save their time and money invested in hiring dedicated receptionists.
- Uniform Calling Rates
Businesses have a wider reach, even beyond borders. With traditional telephone lines, communication is restricted within a region or a country. Imagine having customers based out of the USA and your business number is registered for Italy. Calling from the USA would cost your customer a good amount. Odds are customers will never spend so much money over a call and switch to a different company.
VoIP phone systems use internet technology to accept calls. They have a dedicated virtual phone number that can be used to place calls and at affordable rates. Irrespective of the region you and your customer belongs, the call cost doesn’t vary much. This gives them the ease to connect with businesses nationwide without worrying about the price. Often, organizations deploy toll-free numbers giving users the freedom to make calls for free. Either be the case, the overall cost of calling is less as compared to traditional telephone lines.
- Maintenance and Cost Of Ownership
When you have a dedicated telephone or a landline to host communication, you are bound to invest in repair and maintenance of the same. This adds to the cost of operation or hosting the business phone. On the other hand, VoIP phones have the ability to use existing devices and set up communication lines. It could be an office desktop or mobile phone. Either way, your organization need not spend a single extra penny in repairing the hardware.
- Integrate Third-Party Tools
Running a business is definitely a daunting task. With multiple tools in hand, collaboration becomes tough. Not only does this cost you time but it also acts as an overhead. With VoIP telephony, employees can easily integrate all of their customer tools, from ERP to CRM, unifying all customer data. Whether you wish to integrate your slack platform or collaborate with the CRM tool, the call center software integrates all.
VoIP phone systems aren’t just a device that facilitates interaction between the sender and the receiver. Instead, it is more like an integrated business tool designed to map the end to end communication needs of a business. Backed by scalability, it helps organizations streamline communication and incentivize operations, emerging the true winner.